More Actions
The “More Actions” feature on the ticket details page allows you to perform additional ticket actions such as: * Clone * Create new related ticket * Merge Ticket * Forward Ticket * Change Contact * Relate Tickets * Trigger Suryvey * Delete Ticket Note: The list of options may differ based on the Role Access …
Delete Attachments in a Ticket
HappyFox allows Agents to delete attachments linked to a ticket update. To delete an attachment, hover over it and click the "Trash Bin" Icon. The deletion process is non-reversible and hence must be exercised with caution. Deleting ticket attachments is governed by a ticket-level permission "Delete Attachm…
Delete/Edit Queue
Staffs will be able to edit or delete the queues they create. If you are trying to set up Queues, please refer our article here . Once you have set up the queue, and if you would like to re-update the conditions or delete the queue from the list please follow the steps below Click on the Particular queue fr…
