Manage Satisfaction Surveys
Satisfaction survey lets your customer rate the support experience they have received on a ticket. These surveys are sent to customers under the following scenarios: * On every reply * On closure * Manually * Via Smart RulesApplicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Watch Feature …
Chat rating and feedback
Chat rating reflects how happy are your customers with chat support. This feature allows your customers to rate the chat and also type in their feedback after the chat ends. This feature is available on all plans. To enable this feature you have to be an admin user. How to enable the feature? 1. Login to your H…
Enable integration with SurveyMonkey
HappyFox and SurveyMonkey integration allows you to improve the quality of customer service through feedback collected from customers via satisfaction surveys. The integration allows you to gather detailed survey feedback with pre-designed questionnaire. To enable SurveyMonkey integration do the following: Survey…
More Actions
The “More Actions” feature on the ticket details page allows you to perform additional ticket actions such as: * Clone * Create new related ticket * Merge Ticket * Forward Ticket * Change Contact * Relate Tickets * Trigger Suryvey * Delete Ticket Note: The list of options may differ based on the Role Access …
