Set Up Queues
A queue is a list of tickets that are categorized and displayed based on a set of conditions. Watch a Feature Walkthrough 📽: HappyFox provides 4 pre-configured queues - Pending Tickets, All Tickets, Unresponded Tickets and Assigned to Me. 1. All tickets - Shows all the tickets that have come into the helpdesk.…
Delete/Edit Queue
Staffs will be able to edit or delete the queues they create. If you are trying to set up Queues, please refer our article here . Once you have set up the queue, and if you would like to re-update the conditions or delete the queue from the list please follow the steps below Click on the Particular queue fr…
