More Actions
The “More Actions” feature on the ticket details page allows you to perform additional ticket actions such as: * Clone * Create new related ticket * Merge Ticket * Forward Ticket * Change Contact * Relate Tickets * Trigger Suryvey * Delete Ticket Note: The list of options may differ based on the Role Access …
Clone tickets
The Clone option can be used at several instances, for example * When a Private Ticket needs to be converted to a Regular Ticket. * The same ticket needs to be created for different contacts. * To just replicate the ticket details for your own varied requirements. Please note: Only the initial message from the or…
