Chat Routing and Queueing
Plan Details: This feature is available in Scale and Scale plus plans. Only Admin users will be able to setup Routing modes. Types of Routing mode: 1. Broadcast mode. 2. Auto-assign mode. Broadcast mode: * This is the default routing mode setting when you sign up for a HappyFox Chat account. * T…
Delete/Edit Queue
Staffs will be able to edit or delete the queues they create. If you are trying to set up Queues, please refer our article here . Once you have set up the queue, and if you would like to re-update the conditions or delete the queue from the list please follow the steps below Click on the Particular queue fr…
Why am I seeing duplicate tickets on my "My Queue" page?
The My Queue page is a personalized list of tickets that are displayed according to the way you've set it up on your My Settings page. The reason you're seeing the same ticket appear more than once in your My Queue, is because you may have set more than one condition, and there're tickets that match both thes…
