File Attachments in Tickets đź“Žđź“‘
HappyFox allows agents and contacts to attach files to a ticket either during ticket creation or when responding to a ticket with an update. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus Attachments - Key Information: Files can be attached up to 25MB per update. Agents/Contacts can att…
How to send attachments to customers when creating a new ticket?
If your contacts are not receiving any files that you attach when you create a new ticket on their behalf, enable this setting in your New Ticket Auto-responder email notification . * Navigate to Manage  >> Notifications  >> Contact Notifications  >> New Ticket Auto-responder . * Go to Templates, and click on …
How to send files in chat?
Send files over chat feature is available on all plans. Following are the supported file formats: * Documents: PDF, TXT, DOC, DOCX, XLS, XLSX, PPS, PPT, PPSX, PPTX * Images: PNG, JPG, GIF, BMP * Audio: OGG, WAV, MP3 * Video: MP4, AVI * Files: ZIP How can a visitors share files during chat? Click on the 'At…
Delete Attachments in a Ticket
HappyFox allows Agents to delete attachments linked to a ticket update. To delete an attachment, hover over it and click the "Trash Bin" Icon. The deletion process is non-reversible and hence must be exercised with caution. Deleting ticket attachments is governed by a ticket-level permission "Delete Attachm…
