What are contact group custom fields?
Similar to ticket fields and contact fields, contact group fields are custom fields that can be created for contact groups in your helpdesk. These can be used to store information about the contact’s organization(organizational fields) which holds true across all the tickets raised by the contact. Applicable HappyFo…
What are contact custom fields?
Contact custom fields let you collect additional data about your customers, like Customer Type, Current Plan, Permanent Address, etc apart from the basic information such as email or phone number. Contact custom fields can be later used to create ticket queues, filters or run reports on. Plan : All plans How to v…
Manage Asset Custom Fields
Asset Custom Fields help to add additional properties to the various Assets in your inventory. Available in Enterprise or higher pricing plan. Note: " NAME " and "DISPLAY ID" form a part of the default fields, and hence cannot be modified or removed. Asset Custom Fields displayed in Ticket Details Page: …
Using API to Set Multiple-Option Custom Fields
HappyFox allows users to create both Ticket & Contact custom fields. These custom fields can be of different types ranging from Text, Number, Date to Multiple-Option. In this article, let us explore how a Multiple-Option custom field can be set via API using PHP. Sample Multiple-Option custom field An imp…
Reports: Custom Fields
Custom Fields report enables you to view all of the statistics related to Custom Field usage in your helpdesk. With a quick glance, you can identify how often certain ticket or contact custom fields are being used and which custom field-values are being used the most. Applicable Plans: ✖️ Mighty ✖️ Fantastic ✔️ Enter…
Create Ticket/Contact custom fields
Custom fields can be used to store additional information about a ticket/contact. Custom fields are of two types * Ticket custom fields: These are used to collect more information about the ticket, the issue type of the ticket, etc. * Contact custom fields: These are used to collect more information about the co…
Set custom fields via Smart Rules using Zapier
Introduction: While HappyFox currently doesn't allow you to set or clear custom fields using Smart Rules directly, this can be achieved using HappyFox Webhooks and Zapier. In the following example, the custom field 'Remarks' is set as 'RMA approved' if the ticket is moved to 'Open' status. Requirements: * A live …
