How to set a Parent-Child association between Custom Fields?
Custom fields can be associated with one another and set to be enabled only when a particular option/value from a custom field is selected. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Parent and child association between custom fields is only possible when the parent custom field is o…
Manage ticket custom fields
Ticket custom fields lets you collect additional data about the ticket like Order ID, Shipping Address, Issue Type, apart from the basic properties such as status, priority , category or contact. Ticket custom fields can be later used to create ticket queues, filters or run reports on. Plan : All plans How to view/…
Reports: Custom Fields
Custom Fields report enables you to view all of the statistics related to Custom Field usage in your helpdesk. With a quick glance, you can identify how often certain ticket or contact custom fields are being used and which custom field-values are being used the most. Applicable Plans: ✖️ Mighty ✖️ Fantastic ✔️ Enter…
Create Ticket/Contact custom fields
Custom fields can be used to store additional information about a ticket/contact. Custom fields are of two types * Ticket custom fields: These are used to collect more information about the ticket, the issue type of the ticket, etc. * Contact custom fields: These are used to collect more information about the co…
