Exporting Assets to Spreadsheets
Assets can be exported to spreadsheets in HappyFox help desk in a single click. Follow the below steps to export all the assets from a particular asset type. * Navigate to the Asset Management module. * From the Asset List page, click on Export Assets button. * Once the export file is ready an e…
Asset type settings mismatch and its impacts due to asset migration
During asset migration, the asset type settings between the source and destination asset types will be evaluated. They are visually displayed in the right panel of the Asset Migration page. Wherever there is a difference in settings between Source Asset Type and destination asset type, they are highlighted with a ye…
Manage Asset Custom Fields
Asset Custom Fields help to add additional properties to the various Assets in your inventory. Available in Enterprise or higher pricing plan. Note: " NAME " and "DISPLAY ID" form a part of the default fields, and hence cannot be modified or removed. Asset Custom Fields displayed in Ticket Details Page: …
API for Asset Management
API provided by the HappyFox helpdesk is a RESTful web service. It supports operations like creating a ticket, adding updates to a ticket, listing tickets and users of the Helpdesk. It supports JSON, Form Url encoded and Multipart Form Data formats as payload. Requirements: The API requires following skills in an…
Creating, Editing and Linking Assets
HappyFox allows you to create, edit and manage assets. In addition to managing assets, you can also create associations between assets and tickets. Using the new asset management module, you can easily keep track of the assets against which the tickets have been raised - all within HappyFox. This feature is availabl…
