Customizing your New Ticket Creation Form
HappyFox's New Ticket Creation Form helps you take feedback/support-tickets from your customers. This form is displayed by default in your support center. You can access this page at yourcompanyname.happyfox.com/new. This form consists of two components - ticket fields & contact fields: * Ticket fields are those …
Customize the display name of fields shown to your customers
HappyFox allows you rename your custom field's label for contacts/customers. This functionality is currently applicable only to the pre-login "End-user" new ticket creation forms . Heads up ❇️: This feature is available only toselect betacustomers. Please reach out tofor more information. To customize the "Display …
Manage ticket custom fields
Ticket custom fields lets you collect additional data about the ticket like Order ID, Shipping Address, Issue Type, apart from the basic properties such as status, priority , category or contact. Ticket custom fields can be later used to create ticket queues, filters or run reports on. Plan : All plans How to view/…
How to send additional info about visitors to HappyFox Chat?
With Custom fields you can pass additional data about customers from your website to HappyFox Chat via JavaScript SDK. This feature is available in all plans. For example, let us a registered user is visiting your website or initiating a chat. If you want to pass the subscription plan details of the user or the num…
Using API to Set Multiple-Option Custom Fields
HappyFox allows users to create both Ticket & Contact custom fields. These custom fields can be of different types ranging from Text, Number, Date to Multiple-Option. In this article, let us explore how a Multiple-Option custom field can be set via API using PHP. Sample Multiple-Option custom field An imp…
Create Ticket/Contact custom fields
Custom fields can be used to store additional information about a ticket/contact. Custom fields are of two types * Ticket custom fields: These are used to collect more information about the ticket, the issue type of the ticket, etc. * Contact custom fields: These are used to collect more information about the co…
