Analyze Agent activity
Monitor ticketing related activities (Ticket Closure, Time Spent etc.) of Agents in your helpdesk system using "Agent Activity View" inside HappyFox Reports. This Article pertains to " HappyFox Classic Report s". For the New and Re-Imagined "Agent Activity" report, Click here . Available on all pricing plans. Wher…
Get reports via API
API provided by the HappyFox helpdesk is a RESTful web service. It supports operations like creating a ticket, adding updates to a ticket, listing tickets and users of the Helpdesk. It supports JSON, Form Url encoded and Multipart Form Data formats as payload. Requirements: The API requires following skills in an…
Reports: Custom Fields
Custom Fields report enables you to view all of the statistics related to Custom Field usage in your helpdesk. With a quick glance, you can identify how often certain ticket or contact custom fields are being used and which custom field-values are being used the most. Applicable Plans: ✖️ Mighty ✖️ Fantastic ✔️ Enter…
Create a Custom Report
HappyFox allows you to create custom reports that help you monitor your customer support system. This article pertains to "HappyFox Classic Reports". Custom Reports feature is available to all pricing plans. Steps to Create a Custom Report: * Login to your helpdesk account and go to Reports (Classic) >> New Re…
Analyze Agent Performance
Monitor metrics that define your helpdesk performance (Average Time Spent, Average Response Time etc.) using "Agent Performance View" inside HappyFox Reports. This Article pertains to " HappyFox Classic Reports ". Available in all pricing plans Where to View the "Agent Performance View"? 1. Login to your HappyFo…
How to apply date filter?
A date filter determines the time range to extract the data for your visualization. This time filter affects all the visuals across your account. The date range selected will be saved until changed otherwise. Steps to be followed: * Click on the date range on the right-top of the page. * You can select a …
