How to get field IDs from HappyFox
Field IDs are required when you are trying to access HappyFox API to automate your workflows. While Ticket ID is displayed on the ticket list and ticket details page, to find the IDs of other properties in the app, you may have to query the API. How to get field IDs from HappyFox API? 1. Go to Manage >> Integrati…
How to create an API Key and Auth Code in HappyFox?
There are several third-party applications with which you can integrate your HappyFox account with, using an API key and the Auth code of that particular key. Follow the below steps on how to create an API key and a respective Auth code: * Log in to your HappyFox account and head on over to Apps >> Goodies >> AP…
Enabling API in your HappyFox account
This article pertains to "HappyFox Classic". If you are using the newer version of HappyFox, click here to know about configuring APIs. 1. To enable the API in your HappyFox account, go to " Manage >> Integrations ". 2. Under "Internal" section, click on "Configure", across the 'API' row. 3. Turn on the AP…
Sample API requests using Python
Prerequisites: * API doc - Read here * How to get API key and Auth Code - Read here Examples: Read Tickets url = auth = ('<apli_key>','<auth_code>') res = requests.get(url,auth=auth) Create a New ticket import requests import json url = auth = ('<apli_key>','<auth_code>') headers = {'Content-Type':…
Get reports via API
API provided by the HappyFox helpdesk is a RESTful web service. It supports operations like creating a ticket, adding updates to a ticket, listing tickets and users of the Helpdesk. It supports JSON, Form Url encoded and Multipart Form Data formats as payload. Requirements: The API requires following skills in an…
Tickets endpoint
All HappyFox help-desk instances are shipped with a RESTful web service API that enables various operations, including ticket creation, ticket update submission, ticket and user listing. This API supports payload formats such as JSON and multipart/form-data. Requirements: * Making HTTP requests (using GET and …
API for HappyFox
HappyFox provides you with RESTful APIs where you can create a ticket, add updates to a ticket, list tickets and users and much more. JSON, Form Urlencoded and Multipart Form Data are the supported formats for the APIs. What you need, how you can use it, API version, Resource URI and all other information can be …
Using API to Set Multiple-Option Custom Fields
HappyFox allows users to create both Ticket & Contact custom fields. These custom fields can be of different types ranging from Text, Number, Date to Multiple-Option. In this article, let us explore how a Multiple-Option custom field can be set via API using PHP. Sample Multiple-Option custom field An imp…
