What are the filters available in Happyfox BI?
Filter and its types: There are three types of filters available within HappyFox BI, * Implicit filter * Explicit filter * Top N filter Implicit filters: Implicit filters allow users to choose a field to be a custom filter on the visualization. Implicit filter values are set in the settings tab and …
Custom TAT report using lifecycle reports
This article guides you on how to use Life cycle reports and few excel formulae to create a day wise TAT report for tickets created on a given month. Steps on how to create a life cycle report is given here --> Life cycle reports: Life cycle reports give you an insight on how long a ticket has been in each of t…
Create a Custom Report
HappyFox allows you to create custom reports that help you monitor your customer support system. This article pertains to "HappyFox Classic Reports". Custom Reports feature is available to all pricing plans. Steps to Create a Custom Report: * Login to your helpdesk account and go to Reports (Classic) >> New Re…
How to apply date filter?
A date filter determines the time range to extract the data for your visualization. This time filter affects all the visuals across your account. The date range selected will be saved until changed otherwise. Steps to be followed: * Click on the date range on the right-top of the page. * You can select a …
