Custom TAT report using lifecycle reports
This article guides you on how to use Life cycle reports and few excel formulae to create a day wise TAT report for tickets created on a given month. Steps on how to create a life cycle report is given here --> Life cycle reports: Life cycle reports give you an insight on how long a ticket has been in each of t…
Create a Custom Report
HappyFox allows you to create custom reports that help you monitor your customer support system. This article pertains to "HappyFox Classic Reports". Custom Reports feature is available to all pricing plans. Steps to Create a Custom Report: * Login to your helpdesk account and go to Reports (Classic) >> New Re…
