Customize new ticket form for agents and contacts
HappyFox allows the account administrator to select the fields to be displayed in the New ticket form (Agent panel and Customer portal) . Navigation: Manage >> New ticket layout By default, HappyFox has Phone and Priority enabled in “New Ticket Form Display” option but it can be changed. You also are presented …
Customizing your New Ticket Creation Form
HappyFox's New Ticket Creation Form helps you take feedback/support-tickets from your customers. This form is displayed by default in your support center. You can access this page at yourcompanyname.happyfox.com/new. This form consists of two components - ticket fields & contact fields: * Ticket fields are those …
Customize the display name of fields shown to your customers
HappyFox allows you rename your custom field's label for contacts/customers. This functionality is currently applicable only to the pre-login "End-user" new ticket creation forms . Heads up ❇️: This feature is available only toselect betacustomers. Please reach out tofor more information. To customize the "Display …
