Measure SLA performance
Analyze and benchmark your performance with respect to the Service Level Agreements (SLA) that you have created for your helpdesk customers through the "SLA Performance Report". This Article pertains to "HappyFox Classic Reports". Available on all pricing plans. Where to locate "SLA Performance Reports"? 1. Log…
Exporting Assets to Spreadsheets
Assets can be exported to spreadsheets in HappyFox help desk in a single click. Follow the below steps to export all the assets from a particular asset type. * Navigate to the Asset Management module. * From the Asset List page, click on Export Assets button. * Once the export file is ready an e…
