Chat rating and feedback
Chat rating reflects how happy are your customers with chat support. This feature allows your customers to rate the chat and also type in their feedback after the chat ends. This feature is available on all plans. To enable this feature you have to be an admin user. How to enable the feature? 1. Login to your H…
Enable integration with SurveyMonkey
HappyFox and SurveyMonkey integration allows you to improve the quality of customer service through feedback collected from customers via satisfaction surveys. The integration allows you to gather detailed survey feedback with pre-designed questionnaire. To enable SurveyMonkey integration do the following: Survey…
