Bulk re-assign tickets to a different agent
Using Bulk actions, one can perform mass re-assignment of the tickets assigned to Agent A to Agent B. Learn more about bulk editing here . Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus To re-assign tickets to a different agent, do the following: * In the ticket list page do a filter …
Quick Ticket Actions on Tickets
This article contains steps on how to change Ticket Properties from a ticket detail page. Watch a Feature Walkthrough 📽: The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in which t…
