Manage Statuses
Statuses are used to indicate the stage at which the ticket is present right now in the whole ticket life cycle. These statuses can be customized according to your business workflow. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Watch a Feature Walkthrough 📽: Add Status * Navigate to…
Quick Ticket Actions on Tickets
This article contains steps on how to change Ticket Properties from a ticket detail page. Watch a Feature Walkthrough 📽: The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in which t…
