Automate Ticket Due Dates using Smart rules
Due Dates play a crucial role in delivering prompt customer support. Manually updating due dates for similar tickets might be cumbersome. Additionally, you may want to perform ticketing actions on multiple tickets due on a particular day. HappyFox's automation suite lets you automatically set due dates on ticke…
Quick Ticket Actions on Tickets
This article contains steps on how to change Ticket Properties from a ticket detail page. Watch a Feature Walkthrough 📽: The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in which t…
