Chat Reports and Analytics
Reports feature on HappyFox Chat provides data on the chat activity and customer satisfaction metrics. Reports feature is available in all plans. Reports can be accessed by both admins and agents. Only admin can export the reports data. You can filter reports with custom date range depending upon your plan: St…
What are the filters available in Happyfox BI?
Filter and its types: There are three types of filters available within HappyFox BI, * Implicit filter * Explicit filter * Top N filter Implicit filters: Implicit filters allow users to choose a field to be a custom filter on the visualization. Implicit filter values are set in the settings tab and …
