Configure MixPanel Integration with HappyFox
Mixpanel is a business analytics SaaS tool that allows tracking your customer interactions with web and mobile applications and provides tools for targeted communication with them. By integrating MixPanel with HappyFox, your agents can view custom properties of user records in MixPanel right within HappyFox. Integra…
Set Up Queues
A queue is a list of tickets that are categorized and displayed based on a set of conditions. Watch a Feature Walkthrough 📽: HappyFox provides 4 pre-configured queues - Pending Tickets, All Tickets, Unresponded Tickets and Assigned to Me. 1. All tickets - Shows all the tickets that have come into the helpdesk.…
Perform Bulk Actions on Tickets
Bulk Editing allows users to change the ticket properties of multiple tickets at once. It also includes actions such as mass delete, reply, and print. Available on all pricing plans. Bulk Editing Permissions: There are two ticket-level permissions that restrict the agent's limit on the number of bulk edit t…
