Switch to the New HappyFox Experience
Update Note on June, 2024 : We will be shutting down the old version. We will be migrating all agents to the latest version by June 3rd, 2024. With a brand new design, several new features and improvements, HappyFox New is the latest version of HappyFox: The following procedures are applicable for the Hap…
Configure JIRA app in HappyFox
HappyFox- JIRA integration helps you in creating tasks in JIRA from within HappyFox, having two-way sync of tickets updates and JIRA comments and also to view the issue specific fields and other custom fields from JIRA within HappyFox. Applicable Plans: ❌ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Note: I…
Filter Tickets
HappyFox provides a powerful Filter to refine your search in ticket list view. Filter conditions are retained even when the agent navigates to another queue/status/category and can be saved for future use. Watch a Feature Walkthrough 📽: To create and apply a filter, the agent needs to follow the steps outlined…
