Add a related ticket
The Relate ticket option can be used to relate multiple tickets pertaining to the same issue to a single ticket. Y ou can also Create a new related ticket to the current ticket you are working on. This way tracking the tickets with a similar issue will be easier and all the affected customers can be notified about a…
Filter Tickets
HappyFox provides a powerful Filter to refine your search in ticket list view. Filter conditions are retained even when the agent navigates to another queue/status/category and can be saved for future use. Watch a Feature Walkthrough 📽: To create and apply a filter, the agent needs to follow the steps outlined…
Configure JIRA app in HappyFox
HappyFox- JIRA integration helps you in creating tasks in JIRA from within HappyFox, having two-way sync of tickets updates and JIRA comments and also to view the issue specific fields and other custom fields from JIRA within HappyFox. Applicable Plans: ❌ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Note: I…
