Move tickets between Categories
HappyFox converts emails coming into a given mailbox as tickets belonging to a category. You can also move tickets from one category into another. Watch a Feature Walkthrough 📽: Steps to change a ticket's category: * First, log in to your HappyFox account and navigate to your tickets page. * For the ticket you…
Perform Bulk Actions on Tickets
Bulk Editing allows users to change the ticket properties of multiple tickets at once. It also includes actions such as mass delete, reply, and print. Available on all pricing plans. Bulk Editing Permissions: There are two ticket-level permissions that restrict the agent's limit on the number of bulk edit t…
