Inbound Calls through RingCentral
INTRODUCTION HappyFox allows your staff to handle inbound calls through Ringcentral from within the HappyFox app. This article takes you through the entire lifecycle of an incoming call, starting from call arrival upto ticket creation. Call recordings from RingCentral can be added as a new ticket or appended to an …
Configure Magento Integration with HappyFox
Magento is an open source e-commerce platform which provides online sellers with a powerful shopping cart system, as well as control over the look, feel and functionality of their online store. HappyFox - Magento Integration enables agents to view Magento customer and order information for a HappyFox contact w…
Configure ChartMogul Integration with HappyFox
ChartMogul is a leading analytics platform that integrates with various payment providers and offers detailed analysis and reports on customer subscription trends, recurring revenue from customers and more. Integrating ChartMogul with HappyFox is very straightforward and requires the following * Fetching “Accoun…
Enable integration with Pipedrive
HappyFox integration with Pipedrive lets you access relevant information about the customer from HappyFox interface, and also allows you to push tickets as a activity against the contact or the organization in Pipedrive. Available to Mighty and above pricing plans. Pipedrive information is shown for the correspon…
Enable integration with Highrise
Highrise is a simple CRM that helps you track leads and manage follow ups on the go. Highrise integration for HappyFox helps your agents: * View Highrise contact information from HappyFox ticket-detail and new-ticket form. * Push HappyFox ticket information as either Cases or Notes(Contact) in Highrise. Available…
Configure Batchbook Integration with HappyFox
Batchbook is a CRM tool, best suited for Small and medium businesses, that can streamline communications with customers and client. With HappyFox-Batchbook integration, agents can gather client information from Batchbook for the corresponding ticket contacts inside HappyFox. Available to Mighty and above pricing pla…
Configure X (previously Twitter) Integration with HappyFox
With X (previously Twitter) fast becoming the de-facto channel for customer service online, HappyFox lets you integrate your organization's X handles with your help-desk account. Using X Integration, you can do the following, within HappyFox: * Convert X statuses into tickets, send replies. * Convert X mentions…
Configure MixPanel Integration with HappyFox
Mixpanel is a business analytics SaaS tool that allows tracking your customer interactions with web and mobile applications and provides tools for targeted communication with them. By integrating MixPanel with HappyFox, your agents can view custom properties of user records in MixPanel right within HappyFox. Integra…
Configure LogMeIn Rescue Integration with HappyFox
LogMeIn Rescue integration allows you to provide remote support to your customers and log session messages back in HappyFox. Integrating LogMeIn Rescue with HappyFox allows your support agents to: * Create a LogMeIn Rescue remote support session from a HappyFox ticket. * Directly share the remote support session …
Enable Integration with BigCommerce
HappyFox-BigCommerce integration allows agents to view BigCommerce customer information and recent orders from within a HappyFox ticket. Additionally, agents can lookup BigCommerce customer and order information and use it while creating a new HappyFox ticket. Available on all pricing plans This integration Configur…
