Filter Tickets
HappyFox provides a powerful Filter to refine your search in ticket list view. Filter conditions are retained even when the agent navigates to another queue/status/category and can be saved for future use. Watch a Feature Walkthrough 📽: To create and apply a filter, the agent needs to follow the steps outlined…
Chat History Search
With Chat History Search feature, you can filter chat history using keywords, filters and, search syntax. You can locate this option in the top right corner under History section in your HappyFox Chat account. Filter transcripts using Keywords: You can enter the keyword in the search bar and hit enter to filter…
