Auto Assignment : Round Robin Method
HappyFox lets you automatically assign agents to tickets through an auto-assignment algorithm that aims to distribute ticket assignment evenly among helpdesk agents - Round Robin method . Available on Fantastic and above pricing plans Round Robin Algorithm is used to assign tickets automatically to the team membe…
Auto Assignment : Round Robin based on Active Agents
HappyFox lets you automatically assign agents to tickets through an auto-assignment algorithm that aims to maximize agent engagement - Round Robin based active agents. Available on Fantastic and higher pricing plans The goal of this auto-assignment is very simple - assign tickets to each active agent in a round-ro…
Auto Assignment : Round Robin based on Active Agents with Load Balance
HappyFox lets you automatically assign agents to tickets through an auto-assignment algorithm that intelligently balances the ticket load among agents - Round Robin based on Active Agents with Load Balance. Available on Enterprise and above pricing plans This algorithm ensures that your agents aren’t overwhelmed, …
