Auto Assignment : Round Robin based on Active Agents with Load Balance
HappyFox lets you automatically assign agents to tickets through an auto-assignment algorithm that intelligently balances the ticket load among agents - Round Robin based on Active Agents with Load Balance. Available on Enterprise and above pricing plans This algorithm ensures that your agents aren’t overwhelmed, …
Set auto assignment throttle limit for agents
Throttle limit is applicable only to agents who are associated to categories which has “ Auto assignment with load balance ” set. Note: Only agents with “ Manage Agents ” permission can edit other agents details. Also agent cannot edit oneself or the account admin’s details. * From module switcher, click on Manag…
