How to delete old tickets automatically?
With Automatic Ticket Deletion, you can configure HappyFox to automatically delete closed tickets that are older than a configurable number of days. HappyFox lets you configure the period and the statuses of the tickets that need to be considered for applying this deletion rule. Available in all pricing plans. Pleas…
Export Chat transcripts
In the chat history section, you can find an archive of all the completed chats, missed chats, and offline messages. Below are the ways to email/export the chat transcripts- 1 . Auto-send chat transcripts: * By default, all the chats and offline messages will be auto-emailed to the email id of the account ow…
HappyFox Chat - Collecting Data Processing Consent from Visitors
Collecting Data Processing Consent from your customers in the pre-chat form and offline form. Login as administrator, and toggle on the "Data Processing consent". go to Manage >> Pre-chat Form >> Data Processing Consent. To customize the text hover over the "Data Processing Consent" field and you will see an edi…
Chat - How to delete a chat transcript, an agent and edit visitor details
1. How to delete a chat transcript? An admin can delete the chat transcripts from the chat history section of their account. Go to the 'History' tab. Click open the desired chat transcript's tile and click the ' Delete Conversation' option on the right pane. 2. How to edit the visitor details from the history…
