Collect consent from your end users
This setting lets you receive consent from your end users for processing their data, thereby complying with GDPR. Enabling the consent * Navigate to “Manage >> General >> Support Center Settings” to view the “GDPR Preferences” at the end as shown below. Note : Any staff who has “Access Support Center Settings” p…
How to delete old tickets automatically?
With Automatic Ticket Deletion, you can configure HappyFox to automatically delete closed tickets that are older than a configurable number of days. HappyFox lets you configure the period and the statuses of the tickets that need to be considered for applying this deletion rule. Available in all pricing plans. Pleas…
Export Chat transcripts
In the chat history section, you can find an archive of all the completed chats, missed chats, and offline messages. Below are the ways to email/export the chat transcripts- 1 . Auto-send chat transcripts: * By default, all the chats and offline messages will be auto-emailed to the email id of the account ow…
