Use canned Actions for frequent replies
Respond to repetitive support queries faster by inserting canned responses in ticket replies, without spending time typing manual replies. HappyFox allows you to create a repository of Canned Actions, which can be used for ticket reply or private note. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterpr…
Using Canned Actions
Canned actions are useful when you want to send predefined responses to repetitive customer support queries. To respond to a ticket using a canned action, 1. Login to your helpdesk system and navigate to your tickets page. Click the ticket to which you want to reply using an existing canned reply. In the bottom…
Add images to your Canned actions
HappyFox allows you to add images in Canned responses for better illustration. Available Plans: ✔️ Fantastic ✔️ Mighty ✔️ Enterprise ✔️ Enterprise Plus To add an image in your Canned Actions , you'd have to use HTML, as dragging and dropping doesn't work. The steps to be followed are as below:- * Upload the image…
