Canned Responses
Do you type in long replies for the same customer questions, every time? Create canned responses/pre-defined templates, add it to ongoing chats and save a lot of time. Create unlimited canned responses on all plans. Canned responses can also be created for each widget profile . How to create a canned response? …
Using Canned Actions
Canned actions are useful when you want to send predefined responses to repetitive customer support queries. To respond to a ticket using a canned action, 1. Login to your helpdesk system and navigate to your tickets page. Click the ticket to which you want to reply using an existing canned reply. In the bottom…
