Configure GitHub Integration with HappyFox
GitHub brings together the world's largest community of developers to discover, share, and build better software. It provides access control and several collaboration features such as bug tracking, feature requests, task management, and wikis for every project. GitHub integration with HappyFox allows your agents …
Enable Single Sign On with JSON Web Token (JWT)
A JSON Web Token (JWT) is an open standard that defines a compact and self-contained way of transmitting information between two parties as a JSON object. Using JWT integration with HappyFox, you can build your own login portal or reuse an existing login portal for providing access to HappyFox support center. Th…
Enable Onelogin SSO for your HappyFox account.
HappyFox Integration with Onelogin eliminates user-managed passwords and enables the integration with OneLogin to securely sign agents and contacts into HappyFox from OneLogin's portal. To enable the integration, you will need a Onelogin account. ONELOGIN CONFIGURATION 1. Sign on to your OneLogin account wit…
Configure FreshBooks Classic Integration with HappyFox
With Freshbooks classic Integration, HappyFox agents will be able to: * View Customer details from Freshbooks for corresponding HappyFox Contacts. * Directly add time-spent against a Freshbooks task from a HappyFox ticket. The time spent will be billed against the project that the task is part of. Note : This arti…
Outbound Calls through RingCentral
INTRODUCTION HappyFox allows your staff to make outbound calls through RingCentral from within the HappyFox app. This article takes you through the the entire lifecycle of an outbound call, starting from call initiation up to ticket creation. Call recordings from RingCentral can be added as a new ticket or appended…
Enable Google Apps SSO for your HappyFox account
With Google Apps Single Sign-On (SSO) integration, * Agents and Contacts can log in to HappyFox using their Google Apps credentials without the need for a dedicated HappyFox username and password. * For new agents, first login attempt will create new agent accounts that must subsequently be approved by a HappyFox …
Adding HappyFox Chat to Your Support Center
HappyFox Helpdesk has always aspired to make communication between you and your users better and more effective. With Chat Increasingly becoming a popular choice for customers - with faster and quicker resolution on their support queries, adding the HappyFox Chat widget to your Support Center is the perfect way to…
Configure JIRA app in HappyFox
HappyFox- JIRA integration helps you in creating tasks in JIRA from within HappyFox, having two-way sync of tickets updates and JIRA comments and also to view the issue specific fields and other custom fields from JIRA within HappyFox. Applicable Plans: ❌ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Note: I…
RingCentral App Setup
INTRODUCTION With RingCentral for HappyFox, you can have your staff receive calls and also make outgoing calls through RingCentral from within HappyFox. Call recordings from RingCentral can be added as a new ticket or appended to an existing ticket. Call recordings and additional meta-information about the call are…
Configure Wrike Integration with HappyFox
Wrike is a versatile online project management and collaboration platform that enables teams to collaborate work with speed and efficiency. With HappyFox - Wrike integration, create new Wrike tasks or link customer tickets with any Wrike task directly from the HappyFox help desk interface and keep the project and sup…
