HappyFox Ticket Details
If you have integrated HappyFox Chat with your HappyFox helpdesk account, you can view the ticket details on each chat transcript under the History section of your chat account. For every completed/missed chat ( with email id/phone number ) and offline message, new tickets are created on helpdesk. On clicking any …
Accessing the Recent Tickets section
The recent tickets widget in the ticket details page displays the recent 5 tickets submitted by the contact along with the current status of those tickets. This feature can be used check if a customer had inquired multiple times about the same query/issue. Available Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ E…
