Set chat availability on browser/desktop app
You can set the chat availability mode to available or unavailable with a single tap using the chat availability toggle. Chat Availability Status - Available: As soon as you log in to your HappyFox Chat account, your chat availability will be set to 'Available' by default as fresh session is set up. The "avail…
Set agent availability for ticket assignment
If you have set up an auto assignment(either round robin based on active agent or round robin based on active agents with load balance), then you would want to make sure that the agent’s availability is set right. Agent availability is applicable only for agents who are associated to the category which has “Auto ass…
