Scheduled Tickets: Automate ticket creation in HappyFox
HappyFox lets you automate the ticket creation with defined frequency using “Scheduled Tickets”. Scheduled tickets will automatically create tickets at the time and day configured, in a recurrent manner. Plan : Enterprise or higher plans Who can create and manage scheduled tickets? * Agents with “Manage Scheduled…
Create Work Schedules for non-working Hours/Night schedules
We all know how to create work schedules . Its pretty straight forward to set up Work Schedules for regular Morning hours but not with the case where you want one for your Off, non working hours. In order to create work schedule for non working hours, we need to create two separate Work Schedules. 1. Create the …
