Chat History
The history section on HappyFox Chat is an archive of all the completed chats, missed chats, and offline messages. Based on your subscription plan there is an access limit. Details on chat transcript: Click open one of the chat transcripts to view information like chat duration, customer details (Name, email,…
Add Bcc Recipients to Contact notification emails
HappyFox allows contacts and Bcc to receive agent responses without having to log into the HappyFox portal. Available on all pricing plans. To enable this feature, visit the Manage > Notifications and select the Ticket Reply template in the Contacts Notifications section. Edit an existing template or creat…
