Monitor Chats
Monitor Chat feature allows admins and permission-enabled agents to supervise the ongoing chats handled by other admins/agents. Only admins can enable to permission for agents. The feature is available across all plans. How to enable monitor chat permission? For admins, the chat monitoring feature is enabled by…
Chat Barge-in
The barge-in feature allows the admins and agents with monitor chat permission, to take over any ongoing chat from another agent. * This feature is available in Growth , Scale, and Scale Plus plans. * This feature is enabled by default for all the account admins. How to take over a chat? If you are an admi…
