-
Launching Agent Scripts in Tickets
Agent Scripts provide contextual guidance to agents while they are on a support call, to troubleshoot a customer’s query, making use of the step-by-step visual guidance provided. Applicable Plans: ✖️ Mighty ✖️ Fantastic ✖️ Enterprise ✔️ Enterprise Plus In HappyFox, Agent Scripts can be invoked from the ticket det…
-
Create and Manage Agent Scripts
This Article covers everything you need to know about creating, modifying and deleting agent scripts in your HappyFox account. Applicable Plans: ✖️ Mighty ✖️ Fantastic ✖️ Enterprise ✔️ Enterprise Plus Permission Alert 🔐 : You would require " Manage Agent Scripts" managerial permission to access this management modu…
