Configure Microsoft Exchange to Forward Emails
Please look at the article here on how to set up mail forwarding for an exchange mailbox,to forward to an external ID.
Configure Gmail to Forward Emails
HappyFox allows you to convert incoming emails 📧 in Gmail into helpdesk tickets. To do this, you must associate a helpdesk category with the desired email and set up a forwarding rule in Gmail. Associating a category with the email address: * Log in to your HappyFox Agent portal. * 🔐 Your agent role must have "Ma…
