How to deactivate an agent?
To deactivate an agent, click on 'Agents' from the main menu in your HappyFox Chat account. Click on the agent tile that you want to deactivate. On the pop-up, click on 'Deactivate' located at bottom right corner. After clicking Deactivate, you will be prompted with a confirmation and on choosing 'Yes' the ag…
Deactivate agent
What does deactivating an agent mean? When deactivated, * An agent can no longer access the HappyFox agent portal. * The agent will no longer be considered for ticket assignments. * If the agent was part of any filter or\ queue conditions, it will no longer include the agent. Who can deactivate an agent? * A…
Can we delete an agent account in HappyFox?
It is NOT possible to delete a staff account in HappyFox. As an alternative, you can deactivate a particular agents. What does deactivating an agent mean? When deactivated, * An agent can no longer access the HappyFox agent portal. * The agent will no longer be considered for ticket assignments. * If the…
