Manage Ticket Tags
Tickets Tags are a powerful way of labeling and grouping tickets. These can also be used to queue/filters conditions, automation workflows and generating reports. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Watch a feature Walkthrough 📽: Create Tags * Navigate to “ Manage >> Tags …
How to add tags
You can group and identify chats with similar questions by using the Tag feature. Simply add tags/keywords to an ongoing chat or the chat's transcript. You can search chats by tag in the history section and also pull reports. How to add Tags for an o ngoing chat? a) Type '!' in the chat area to list the command…
