Password Policy Management
Password policy lets you define the standards for agents password used in the agent portal. Plan : Enterprise & above To enable and configure the password policy, * Navigate to Main Menu > Manage >> Security Note : Only agents with “Manage Security” permission can view this option. * Navigate to “ Passwor…
Minimum Password Requirements
A robust password policy is crucial for the security of any organization. HappyFox has updated the minimum password requirements for its users i.e., both staff(agent) and contacts. All HappyFox passwords should now contain * Minimum of 8 characters * At least one lowercase letter [a-z] * At least one uppercase …
Edit agent profile details
HappyFox Chat users can update their profile details from the " Edit Profile " section of their account. On clicking the edit profile option, a popup will be displayed where you can modify your profile information, update your e-mail & password, enable/disable email notifications and set up 2FA. A. Your Profil…
How do I reset a password for an agent?
Agents can change their password for security reasons or reset it if they forget it. HappyFox also gives you the flexibility to change/re-set other agents' passwords, if required. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Change/Reset password for yourself: Agents can either reset or…
Password policies
HappyFox Chat has introduced new password policies to tighten the security. Find the new password policies below: 1. New rules: * A password cannot be less than 8 characters in length. * Atleast one special character or number is required. 2. Whenever an admin/agent changes their password, an email notifying abou…
