Keeping track of time spent on tickets
Time Spent feature on HappyFox allows agents to log time spent while working on support tickets. Available on all pricing plans. Adding time spent on tickets: * Agents can add time spent on a ticket for every ticket reply or a private note added. * The time spent on a ticket is the cumulative value of all the in…
Enabling Auto-Timer for Time Spent on Tickets
The "auto-timer" feature for " Time Spent " option helps in starting a timer that automatically calculates the time spent for a ticket update. Available in all pricing plans. Steps to Enable "Auto-Timer": 1. To enable the "Auto-Timer" option, go to "Manage >> Categories". You will be able to enable the option whil…
How to reduce the Time Spent that was added in a ticket?
Adding time spent on an update can either be done manually or through the auto-timer function . Sometimes, you may inadvertently have an incorrect number of minutes added as the time spent for a particular update. You may adjust it by subtracting the respective number of minutes from the total time spent. Let's …
