How to set up an email channel in HelpDesk?
Emails channel in HappyFox lets you convert the incoming emails to your email ID as HappyFox tickets. Setting up an email channel has 3 parts as listed below * Create an email channel in HappyFox * Set up a forwarding rule in your mail provider. * Verify the channel setup * Set SPF record Navigation : Navigat…
Reports: Inflow
The Inflow report is all about how tickets are created in your help-desk. This report breaks down ticket creation by category (including categories that have been deleted) and channel so that you can monitor their respective ticket-count for the selectable period in the past. More importantly, you can also use this r…
