Session Security(Auto logout)
Session security lets the account admin to auto log out an agent in case of inactivity for a specified amount of time. Agents are considered inactive when: * HappyFox was not open on the browser. * HappyFox was open in the browser but was not the active tab for specified time interval. * HappyFox was the active …
Restrict access to HappyFox based on agent IP
HappyFox allows you to whitelist the IP addresses from which agents can access their accounts. This feature is available on Enterprise and above pricing plans. Note : Only Account Admins can manage the “IP restrictions” settings. Agents with “Manage security” will have access to read only view. Create IP res…
File type alerts in Attachments
To protect your account from potential security threats, HappyFox shows warnings when you try to open attachments that include executable files or certain links. A "warning" symbol can be seen adjacent to attachments having suspicious file formats. HappyFox often updates the types of files to keep up with harmful …
Two Factor Authentication
This feature allows HappyFox agents to configure two factor authentication using an authenticator app (Google Authenticator) for added security. Note: Two factor authentication is available only to users who use traditional email/password combination for logging in. Customers dependant on SSO for logging in to Happ…
Single Sign-On
SSO is an authentication service that permits a user to use one set of login credentials to access multiple applications. To avoid security risks by using multiple users' login credentials for multiple applications and to manage users' access to these applications, organizations enforce Single Sign-On. Only admins …
Password policies
HappyFox Chat has introduced new password policies to tighten the security. Find the new password policies below: 1. New rules: * A password cannot be less than 8 characters in length. * Atleast one special character or number is required. 2. Whenever an admin/agent changes their password, an email notifying abou…
Enable Google reCAPTCHA for Ticket Forms
HappyFox help desk admins can enable Google's reCAPTCHA feature to combat SPAM/robotic ticket creation through their end-user forms. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus This article is applicable only for HappyFox accounts with older version of Support Center. For accounts wi…
