Setting up Microsoft Teams Integration with HappyFox
Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integrations. The HappyFox-Teams integration lets you to automatically push select ticketing events from HappyFox Help Desk (new ticket creation, ticket assig…
Departments
This feature allows you to create groups/teams/categories (like sales, support, marketing etc.,) and add agents to each department based on their skill/specialization. On the pre-chat form, visitors can choose the department to which they want to connect with and the chats will be routed only to the agents in that p…
