How to send attachments to customers when creating a new ticket?
If your contacts are not receiving any files that you attach when you create a new ticket on their behalf, enable this setting in your New Ticket Auto-responder email notification . * Navigate to Manage >> Notifications >> Contact Notifications >> New Ticket Auto-responder . * Go to Templates, and click on …
Customize Contact Email Notifications
Contact notifications are email alerts that your contacts receive when certain events happen on your help desk. These notifications are sent to the email address linked to your contact's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus What are the different Contact Notifications su…
How to increase the volume of an incoming chat?
To increase the volume of incoming chat notifications or messages, click on the Volume icon located on the bottom right corner of the home screen of your HappyFox Chat Account. You can either mute the volume or can keep it in loud or louder mode.
Edit notification email templates
You can customize the email that is sent as a notification by modifying the email templates. Plan: Available for all plans. To edit the template, * Navigate to Manage >> Notifications >> respective notifications tab Note: Only agents with “ Manage Notifications ” permission can view this option. * Click on the…
Customize Agent Email Notifications
Agent notifications are email alerts that your help desk agents receive when certain events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus What are the different Agent Notifications …
How to get chat notifications in Google Chrome?
To get Chat Notifications in Google Chrome Browser, kindly follow the below steps: 1. Open your Google Chrome Browser and click on the 'Customize and Control Google Chrome' Button located next to the address bar. 2. Click on 'Settings' from the drop down menu. 3. Now scroll down and click 'Show Advanced Set…
Customizing the ‘From’ name for outgoing email notifications 📧
The purpose of this feature is to allow the agents to be able to toggle the name displayed in the email notification(s), sent to the contact from HappyFox. 🔐 Manage Notifications permission govern the visibility of this feature. Learn more about permissions. Agents have three options to choose from, namely; 1️⃣ Ca…
Identify SLA Breaches
Service Level Agreements breaches in your help desk system must be identified and solved quickly to ensure consistent performance of your help desk team. Learn how to create and manage SLAs here . Available in All Pricing Plans SLA breach information in Ticket List Page: Lookout for "Red Alert/Exclamation" SLA in…
Customize System Email Notifications
System notifications are email alerts that your contacts/agents receive when certain system-related events happen on your help desk. These notifications are sent to the email address linked to your agent/contact's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus What are the differe…
Customize Knowledge Base Email Notifications
Knowledge Base(KB) notifications are email alerts that your agents receive when certain KB related events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus What are the different Knowle…
