How to change language for chat widget?
To change the language of chat widget, click on Messages from the main menu. Under 'Chat widget language' , you can select the language. On choosing a language, all texts associated with the widget will be translated. The preview of the widget will be shown in the right pane. Select the 'Save' button …
Accessing Knowledge Base from a Ticket Page
It is always a good idea to have quick access to your Knowledge Base articles when you are responding to customers. We have included an option to directly access your Knowledge Base from the ticket detail page and have also included an option to search through the KB to find the specific article that was being looked…
