Call Notes for Voice Channel Tickets
When you get on a call your customer through external voice channels, you would want to add a quick summary on a help desk ticket for reference. With HappyFox, you can mark ticket replies and private notes as Call Notes to clearly distinguish them from regular ticket responses. Call notes are reportable and you ca…
Internal Collaboration via Private Notes
Internal support staff can exchange information on a ticket with other staff members using private notes. Any information added as a private note is appended to a ticket but not made visible to the customer, ensuring that these conversations remain private at all times. Watch a Feature Walkthrough 📽: A private …
