How to create a category?
* Go to Manage >> Categories as shown below Note: You need to have “Manage Categories” permission to view this option under the main menu. * Click on the “+” icon to start creating a category. * Create a category form explained: * Name : Enter the name of the category here * Prefix : This wi…
Category advanced settings explained.
In this article we will explain the Advanced settings Feature available for Categories. You can access this from Main Menu >> Manage >> Categories and edit the individual categories. Category signature If you wish to add a standard company signature across all the replies sent out apart from the agent signature…
Configure Email Categories
HappyFox Categories are mailboxes that allow different departments or groups to handle relevant tickets using one HappyFox Help Desk instance. Each category can be assigned an email ID to which your contacts would directly send their email requests. The incoming emails get converted into tickets automatically and pla…
