How to Navigate to Roles and Permissions

Steps to Access

1. Log in to your helpdesk account
2. Click on Manage in the top navigation menu
3. Select Roles & Permissions

Important Notes

• Only account administrators or agents with "Manage Agents" permission can access this section
• Two default roles are available:
  • Admin Role: Complete access to all features
  • Agent Role: Restricted access to account features

Access Requirements

• Ensure you have the necessary administrative privileges before attempting to modify roles and permissions